Return and Refund Policy – High Street Bagels

At High Street Bagels, customer satisfaction is our top priority. We are committed to providing you with high-quality bagels and exceptional service. However, if you are not satisfied with your order, we have a clear return and refund policy to ensure your concerns are addressed promptly.
Return Policy
We take pride in the freshness and quality of our products. However, due to the perishable nature of bagels and other food items, we only accept returns under the following conditions:

• If you receive the wrong order or incorrect items.
• If the order is damaged upon delivery or pickup.
• If the product is not fresh or does not meet our quality standards.

To process a return, please contact us within 24 hours of receiving your order. Provide the order details and a photo (if applicable) for verification.
Refund Policy
We strive to resolve all customer issues fairly and promptly. Refunds will be issued under the following circumstances:

• If an incorrect item is delivered.
• If the product is not up to our quality standards.
• If the order is canceled within the allowable cancellation window.

Refunds will be processed within 3-5 business days after approval. The amount will be credited to the original payment method used during the purchase.
Non-Refundable Items

• Custom orders and catering orders are non-refundable unless there is a product defect or error on our part.
• Partially consumed products are not eligible for refunds.

How to Contact Us
If you have any questions or need to file a return or refund request, contact us at:
📍217 N Main St, Sayville, NY 11782, United States
📞(631) 319-1540
We value your business and are committed to ensuring that you have a positive experience with High Street Bagels.